Amazon Key In-Car Delivery – Video
Volvo Cars, the premium car maker, is partnering with Amazon to bring in-car delivery of packages to customers in the United States.
The collaboration represents a considerable scaling-up and maturing of Volvo’s digital consumer services via the Volvo On Call service platform, available via an easy-to-use app on your smartphone. These and other services will change the way Volvo customers interact with their car.
The service is available now across 37 cities and surrounding areas in the United States, with more cities rolling out over time. The service is available to millions of Amazon Prime members and the majority of all Volvo owners in the country.
“Simplifying the customer experience is central to Volvo’s digital vision. Receiving a package securely and reliably in your car, without you having to be there, is something we think many people will appreciate. This mix of car and commerce is starting the next wave of innovation and we intend to be at the forefront,” said Atif Rafiq, chief digital officer at Volvo Cars.
The in-car delivery service is easy and convenient. Customers download the Amazon Key App and link their Amazon account with their Volvo On Call account. Once setup is complete and a delivery location is registered, customers can shop on Amazon.com and select the “In-Car” delivery option at checkout.
The Amazon Key and Volvo On Call apps will notify customers when the delivery is about to happen. On the day of delivery, customers should park within range of their delivery address and a delivery driver will deliver the package during the scheduled time window. Customers will be notified when the delivery is completed and the car is safely locked.
“We’re excited to partner with Volvo Cars to bring Amazon Key in-car delivery to our customers across the U.S. Starting today, Prime members can order tens of millions of items sold on Amazon.com and have them delivered to their car, at no extra cost,” said Peter Larsen, Vice President of Delivery Technology, Amazon. “With Amazon Key In-Car, we’re fuelling another convenient and secure way to get packages to our customers—and we know our customers are going to love it.”
“We have offered in-car delivery in Europe since 2015 through programs in the Nordics and Switzerland, and we believe that receiving packages should be as easy and convenient as ordering them online,” said Anders Tylman-Mikiewicz, vice president of consumer connectivity services at Volvo Cars.
In-car delivery is one of several digital consumer services offered by Volvo via the Volvo On Call platform. Volvo owners can already send calendar-based navigation destinations directly to their car, find nearby fuel stations and even get help finding their car in large car parks or on unfamiliar city streets.
Volvo also offers its digital key technology for car-sharing feature in selected markets, enabled via Volvo On Call. The platform allows Volvo XC40 owners to easily share their car with family and friends without having to hand over a physical key.
Volvo On Call was the first mobile connected car platform when it launched and is currently available in around 50 countries, covering over 90 per cent of Volvo Cars’ global sales.
Starting today, more than seven million owners of eligible Chevrolet, Buick, GMC and Cadillac vehicles in the United States can enjoy the convenience of having Amazon packages delivered inside their vehicle using Amazon Key. In-Car Delivery comes at no extra cost for Amazon Prime members with an active OnStar account and is available in 37 U.S. cities and surrounding areas, with more cities to follow.
“Partnering with Amazon to leverage our embedded in-vehicle connectivity gives Chevrolet, Buick, GMC and Cadillac owners the option to conveniently receive deliveries inside their vehicle parked at home, work or near other locations in their Amazon address book,” said Alan Batey, President, General Motors North America. “This is another example of how we provide customers with technologies that add value and enhance the ownership experience.”
With Amazon Key In-Car Delivery, packages can be delivered to a vehicle when it’s parked in a publicly accessible area, such as on the street in front of an apartment building, at a workplace surface parking lot or in a home driveway. Delivery is available on tens of millions of items sold on Amazon.com and works with Same Day, Two-Day and Standard Shipping.
“At Amazon, we are always working to make our customers’ lives easier and starting today, we’re excited to bring in-car delivery to Chevrolet, Buick, GMC and Cadillac owners,” said Peter Larsen, Vice President of Delivery Technology, Amazon. “Prime members now have another way to ensure their packages are safe and secure—all for no additional cost.”
Setting up Amazon Key In-Car Delivery is easy. Customers must download the Amazon Key App and opt in to seamlessly link their Amazon and OnStar accounts. Once the first step is complete and the delivery location has been registered, customers can shop on Amazon.com and select the “In-Car” delivery option at checkout. Additional eligible delivery addresses can be added to the Amazon address book at any time.
Amazon Key In-Car Delivery leverages the existing embedded 4G LTE connectivity in Chevrolet, Buick, GMC or Cadillac vehicles and does not require an additional data plan or hardware installation. Customers receive a notification via the Amazon Key App when the delivery is on its way and after the delivery is completed and the vehicle is relocked. Deliveries are made to a stationary car parked in a publicly accessible area.
Amazon Key In-Car Delivery requires a 2015 model year or newer Chevrolet, Buick, GMC and Cadillac vehicle. Visit onstar.com for coverage map, details and system limitations.